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Frequently asked questions

What is the significance of the Hand Heart Pocket name?

For centuries Freemasons have used the symbols of hand, heart and pocket to pledge practical help, genuine empathy and financial generosity to those who need it most.

How can I find out more about Freemasonry?

Visit the Freemasons Queensland website to find out more about Freemasonry and how to become a Freemason.

Why should I give to Hand Heart Pocket rather than directly to a charity they support?

Because we are active throughout Queensland and Papua New Guinea, we can identify where the greatest need is at a particular time and enhance funding support there. Often we reach small local causes that would otherwise be forgotten. Of course, if you want to support one of our major partner organisations direct, they will also welcome your help.

Is my donation tax deductible?

Yes, donations to our Community Fund or to help people in exceptional need are tax deductible. 

How do I get a receipt for my donation?

If you provided a valid email address when making an online donation, then a receipt will be issued shortly after you complete your donation.

How much of my donation goes to the appeal?

100% of donations to our community appeals and are tax deductible – we do not take any costs for administration – administration costs are met by the organisations investment returns.

What if I entered the wrong amount for my donation online through my credit card?

All donations are in Australian dollars.  If you accidentally entered the wrong donation amount then please call 1300 053 396 and we will refund the requested amount used to make the original donation.

Is there a minimum amount I can donate?

No, there is no minimum amount.

How does Hand Heart Pocket support the community?

We support the fundraising initiatives of local Masonic Lodges across Queensland and Papua New Guinea through our Grassroots Grants, and our Benevolence Assistance program provides a hand up to individuals and families in exceptional need.  We support Queensland non-profit organisations through our significant and flagship grants to broaden our impact.

What percentage of money raised goes to administration costs?

100% of donations to our Community Fund or to help people in exceptional need go to the cause, and are tax deductible – we do not take any costs for administration – administration costs are met by the organisations investment returns.

How do I run a fundraiser for Hand Heart Pocket?

Thank you for considering it! Please see our Start a Fundraiser page and form – this will let us know your plans and we can give you further guidance and support from there.